Service Rates & Penalty Fees

The City of Allen has established rates for utilities based on the cost of providing services. Water rates include costs from our wholesale water supplier North Texas Municipal Water District (NTMWD) to maintain, supply and develop infrastructure to secure water resources for future needs. Learn more about NTMWD wholesale water rates and cost factors.

Water and Sewer Rates Amended Nov. 1, 2021; Solid Waste and Household Hazardous Waste Collection Service Fees Amended June 1, 2022

Allen utility customers will see an increase in water and sewer rates as the city faces booming population growth and increased operational cost. Beginning Nov. 1, 2021, water rates will increase by approximately 6% for residential accounts, and sewer rates will increase by 8%. For residents with average water use, this translates to a combined water billing increase of approximately $6.49 per month. Watch the Sept. 28 City Council presentation explaining the new rates

Despite the water and sewer rate increases, Allen’s residential and commercial water rates remain among the lowest among the cities that get their treated water and wastewater treatment services from NTMWD. Learn how your water rates pay for more than water

Residential Solid Waste Services saw an increase in fees to replace lost/stolen garbage or recycle poly-carts to CWD, effective June 1, 2022.

  1. Residential Service Rates
  2. Non-Residential Service Rates
  3. Drought & Emergency Rates

Utility Billing

  • $100 deposit to initiate new service
  • $50 additional deposit if account is cut off for non-payment

Residential Water

Minimum bill increases based on meter size.
Up to 1,500 gallons - 5/8” standard meter $14.13 per month (minimum bill)
Up to 1,500 gallons - 3/4” meter $23.57 per month (minimum bill)
Up to 1,500 gallons - 1” meter $37.69 per month (minimum bill)

Residential Volumetric Rates -  Utility Billing uses a tiered water conservation rate structure.
1,501 to 15,000 gallons $4.41 per 1,000 gallons
15,001 to 25,000 gallons $5.52 per 1,000 gallons
25,001 to 50,000 gallons $6.90 per 1,000 gallons
More than 50,001 gallons $10.58 per 1,000 gallons

Residential Sewer

Based on water usage.
Up to 1,500 gallons $31.10 per month (minimum bill)
Next 8,500 gallons $3.83 per 1,000 gallons not to exceed 10,000 gallons
Maximum bill 10,000 gallons $63.66 maximum

Residential Drainage

Monthly Fee for Single Family Residential $3.50 per month

Residential Waste Services

Trash, Recycling & HWW Pickup 
(includes one trash and one recycle polycart)
$17.09 per month
Each additional trash polycart $9.75 per month
Each additional recycle polycart $2.30 per month
Polycart Replacement $91.76 per cart

Penalty Fees

Bill not paid by due date 10% penalty on entire past due amount
Disconnection Fee $40
Returned Check Fee $25