Community Services

The Community Services Department maintains streets, alleys and sidewalks, water and sewer lines and drainage systems. It also provides trash and recycling collection services through a contract with Community Waste Disposal Inc. (CWD). Other department efforts include water conservation and environmental education and support for Keep Allen Beautiful.

The City of Allen is a member city of North Texas Municipal Water District. NTMWD provides essential water supply, wastewater and solid waste disposal services to 10 counties in the North Texas region. They serve as a wholesale provider while the city maintains local infrastructure and operational support to provide these services to customers. This includes Utility Billing for water, trash and recycling services.

The Community Services Department consists of more than 100 employees dedicated to delivering excellent customer service to the residents and businesses of Allen.

Water Quality and Microconstituents in Water Supplies


The City of Allen is rated as a Superior Water system, the highest level possible. Monthly water quality reports and annual consumer confidence reports are provided by NTMWD on their Water Quality Reports page. The City of Allen also monitors water quality and publishes an Annual Water Quality Report.

Municipal Utility Usage


The City of Allen is a customer of natural gas, electricity and water just like any other resident or business in Allen. For information about the city's annual utilities usage, see the most current report.
  1. Trash collection impacts for Memorial Day, May 30

    Due to the Memorial Day holiday, all residential trash collection will slide to the next day. Monday collection will move to Tuesday, and so on, ending with all routes completed on Saturday, June 4.
  2. Save water (and money!) with a FREE sprinkler evaluation

    Did you know high water bills during summer months are normally caused by sprinkler use? Save water (and money) by signup for a FREE sprinkler evaluation. FREE to Allen water utility customers with an account in good standing.
  3. Allen ISD earns 2022 Beautify Texas Award

    Keep Texas Beautiful (KTB) recently named Allen ISD as a winner of the Sadie Ray Graff Educational Institution, one of 10 award categories in the Beautify Texas Awards.
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