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1. What is the population of Allen?
2. How big is the City of Allen?
3. When was the City of Allen incorporated?
4. Who governs the City of Allen?

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1. Can Allen Animal Services trap, move or kill the wildlife roaming my neighborhood?
2. Why don’t coyotes and bobcats stay away from populated areas?
3. Will coyotes or bobcats eat my pet?
4. Will coyotes or bobcats hurt my children?
5. What should I do if I see a coyote or bobcat?
6. I hear coyotes howling every night – and it sounds like there are dozens of them! Isn’t it dangerous to have a pack of coyotes so close to humans?

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1. Are boxes/bags of excess household trash accepted in bulky item collection?
2. Are car parts accepted in bulky item collection?
3. Are chemicals/cleaning supplies accepted in bulky item collection?
4. Are construction or remodeling materials accepted in bulky item collection?
5. Are dead animals accepted in bulky item collection?
6. Are tree limbs/trunks accepted in bulky item collection?
7. Is yard waste accepted in bulky item collection?

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1. What is CSS?
2. How do I register in CSS?
3. Why can't I find my address when I search for it?
4. How do I know when I need to make a payment?
5. Why can’t I add the owner / co-applicant / etc. as another contact in CSS?
6. How do I pay my fees?
7. I’m the owner / co-applicant / etc. Why can’t I see any invoices for my submittals?
8. How can I print my permit?
9. Can I use any web browser with CSS?
10. How will I know if the permit I am applying for is within the city limits, the ETJ or outside?
11. CSS says my account has been locked out because I entered the wrong password. What do I do?
12. How do I add additional contacts to my permit?
13. My trade contractors have changed; how do I change them on my permit?
14. How do I cancel a building inspection through CSS?
15. How do I request a Certificate of Occupancy inspection?
16. I applied for the wrong permit in CSS. What do I do?
17. How do I schedule an inspection in CSS?
18. How to check the status of an inspection
19. How to check the status of a plan review

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1. How do I schedule a virtual inspection?
2. How should I prepare for my virtual inspection?
3. Do I need to download an app like Skype or Zoom, or have FaceTime installed for my virtual inspection?
4. When will I know if my inspection is approved?
5. What if my inspection fails?

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1. How soon after filing a complaint will an inspection be performed?
2. I would like the inside of my apartment inspected, why won’t an inspector come inside?
3. How long will it take to resolve a violation found during an inspection?
4. Can I file an anonymous complaint?
5. What happens if the violation is not corrected after the inspector has instructed the property owner to do so?
6. Who is responsible for correcting the violations?
7. Can the City get me out of my lease?
8. Does the City test for mold?

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1. Why is the City of Allen installing smart water meters?
2. How do smart meters work?
3. When will my home/business get a smart meter?
4. How long does it take to install a smart meter?
5. Will water service be interrupted during installation?
6. Who will install my smart water meter?
7. Who can see the details of my water use?
8. Do I have to be at my home/business during installation?
9. How do the new meters sense for leaks?
10. Will I be charged extra for a smart meter?
11. Can the City of Allen use water meter data to enforce watering restrictions or issue citations?
12. Will smart meters cause my water bill to be higher?
13. Will my water rate go up because of smart water meters?
14. Do smart meters measure both water and wastewater use?
15. Do smart water meters emit radio frequencies? If so, what is the impact?
16. Can I opt out of installing a smart water meter at my home or business?
17. Will I still be able to turn off my water at the main valve after receiving a Smart Meter?

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1. What is temporary change in disinfectant (TCD)?
2. What is a "chlorine burn" and is it different than "chlorine maintenance" or "TCD"?
3. Can you reduce the amount of chlorine in the water so the taste and odor isn’t as noticeable and disinfection byproducts (DBPs) are reduced?
4. What are disinfection by-products (DBP)?
5. Does Allen comply with DBP limits? How do we know tests are accurate?
6. Does our water system contain any lead pipes?
7. How does Allen regulate levels of lead and copper?
8. Where can I learn more about lead and copper in drinking water?
9. Where does the list of regulated contaminants and allowed concentration limits or ranges come from?
10. How are new contaminants selected for the list of contaminants and how are the limits established?
11. What are the guidelines on commercial flushing?
12. How can I influence water quality and safety?

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1. What is the speed limit when there are no speed limit signs?
2. Is it possible to change the speed limit on a particular street?
3. How would I make a request to have a traffic signal or stop sign installed?
4. Can I ask for a speed limit sign to be installed in alleys?
5. How does a signal operate? Is a specific signal operating correctly?
6. How are signals synchronized?
7. Why do I have to wait so long after I stop at a specific signal?
8. How do I find how much traffic flow is at a specific location?
9. Are Stop signs effective as a tool for speed control?
10. Does the City install Speed Bumps (Road Humps) to control speeding problems on residential streets?
11. How does a pedestrian signal work?
12. Is the City of Allen working on getting DART rail service?

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1. SMART Irrigation Controller Rebates
2. Pressure-Reducing Valve (PRV) Rebates
3. Rain and Freeze Sensor Rebates
4. Rain Barrel Rebates
5. Low-Flow Toilet Rebates
6. Water-Efficient Washing Machine Rebates

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1. Bulky/large items
2. Chemicals/cleaning supplies
3. Construction materials
4. Medications/medical waste
5. Yard waste
6. Appliances
7. Batteries
8. Light bulbs
9. Aluminum foil/dishes
10. Ammunition
11. Animal waste
12. Cans
13. Cooking oil
14. Electronics/televisions
15. Fireworks/explosives
16. Furniture/mattresses
17. Food waste
18. Glass
19. Household items
20. Mercury thermostats
21. Paint/varnish
22. Plastic bags
23. Paper
24. Plastics
25. Propane tanks
26. Styrofoam
27. Tree branches/brush

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1. How do I apply for a job with the City of Allen?
2. If I can't access the online application, what should I do?
3. I want to apply for more than one position. Do I need to fill out a separate application for each job?
4. Can I submit my resume instead of completing the job application form?
5. Will I be informed if I did not get the job I applied for?
6. How do I know when you’re recruiting for a specific job?

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1. Do I have to create an account to use the MyAllen app?
2. How do I create or change my username and/or password?
3. What should I do if I have username and/or password problems?
4. I registered for trash/recycling reminders but am not getting them. Why?
5. What is the difference between “anonymous” and “confidential” requests?
6. How do I report a problem or bug with the MyAllen app?
7. My older version of the MyAllen app isn't working. What’s the problem?

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1. Where can I find weather/field condition updates?
2. Where can I find information about my team?
3. How do I register for adult athletic leagues?
4. How do I form a team?
5. If I don’t have a team, can I join as a free agent?
6. Does Allen Parks & Recreation offer youth sports?

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1. Can I rent the Allen Senior Recreation Center?
2. Who is eligible to receive the resident rate at Allen Senior Recreation Center?
3. Can I visit Allen Senior Recreation Center or bring a guest without purchasing a membership?
4. Do you offer refunds on classes or travel?

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1. What are the rules for using the JFRC fitness room?
2. What are the rules for using the JFRC game room?
3. What are the rules for using the racquetball/handball courts?
4. How do I become a class instructor at Joe Farmer Recreation Center?
5. What equipment is available for checkout at JFRC?

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1. Who can use the Recreation Enrichment Vehicle (REV)?
2. Where can I participate in REV activities?
3. What amenities are provided with the REV?

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1. How do I sign up for a cleanup event or Adopt-A-Spot program?
2. How do I register my group to volunteer?
3. What is the online Volunteer Portal?
4. What are the requirements to be a volunteer?
5. Who should I contact about volunteering for Allen Parks and Recreation?
6. How soon can I start volunteering?
7. How do I sign up for a cleanup event or Adopt-A-Spot program?

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1. I noticed a water or irrigation leak at a park. What should I do?
2. Do city parks follow the same irrigation schedule as the rest of the city?
3. Does Allen irrigate parks, medians and other city properties even when it rains?
4. Are golf courses allowed to water their lawns more frequently?

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1. What is included in the price of a membership?
2. What is included in the price of a day pass?
3. Can I take a class without paying for a membership?
4. Is it possible to purchase only one month of membership?
5. What forms of payment are accepted for memberships?
6. How do I cancel my membership?

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1. Why do I have to register my alarm?
2. What is the Allen Police Department non-emergency number?
3. How do I request a crash report?
4. Does Allen have a juvenile curfew?
5. How do I request an incident report?
6. How do I check on a pending case?
7. How do I request a protective order?
8. How do I make a Freedom of Information Act (FOIA) request?
9. Can I do a ride along with Allen Police?
10. My car was impounded. How can I find it?
11. Where can I ride a scooter in Allen?
12. What is an abandoned vehicle and how do I report it?
13. What is a junked vehicle and how do I report it?
14. Who is required to register as a sex offender in Allen?

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1. What is the Allen Police Department application process?
2. What kind of salary/benefits does Allen Police Department offer?
3. Does Allen Police offer incentive pay?
4. Does Allen Police offer tuition reimbursement?
5. Can I send my resume to Allen Police Department?
6. Is the Allen Police Department considered civil service?
7. Are there age restrictions for jobs with the Allen Police Department?
8. Can I do a ride-along with an Allen Police Department officer?
9. What is included on the Allen Police Department physical agility test?
10. What is included on the Allen Police Department written test?
11. How long are Allen Police Department patrol shifts?
12. Can Allen Police officers have tattoos?
13. Do new hires sign a contract with the Allen Police Department?